Refund policy
Custom hats and products are tmade to suit each of our customer’s unique preferences. As such, all products are completely custom decorated to your order and can’t be fully reused. Therefore, we do not offer returns or refunds for custom products.
However, if you are unhappy with your order, please contact our customer service team within 15 days of receiving your order. Ensure to notify us if the garments:
- Don't match your order confirmation.
- Have any manufacturer defects.
- Have a decoration method that doesn't match your approved art proof.
The items for return should remain unworn. Upon validation, a rushed replacement order will be processed asap, and a return label will be provided to you.
Damages and Issues
If you receive your custom product with any damages or defects, please inspect it immediately upon reception and contact us without delay. If your item is defective, damaged, or if you receive the wrong item, get in touch with us so that we can evaluate the situation and make it right.
We guarantee our custom decorated garments for their quality and craftsmanship up to 60 days of receiving your order.
Exchanges
Given the customized nature of our products, we do not offer traditional exchanges. However, if you have any concerns about your product, please get in touch with us, and we will do our best to assist you.
Mistaken Returns
Please ensure that you only send items to us that have been approved for evaluation or return. If you accidentally send the wrong item, contact us promptly. We cannot guarantee that unsolicited items will be located and returned, and we do not offer compensation for items sent to us without prior communication.